See How Privacy Covers Wallet Steps
Our Privacy Policy applies from the account step where you provide contact details through later activity in the lobby and cashier path. We may handle account identifiers, verification details, device signals, login events, support messages and payment references so we can match an action to the
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right account and investigate a disputed status. A DANA, OVO, GoPay or QRIS reference helps us trace a wallet request without treating the wallet as your full account profile. Bank transfer and virtual account references are handled for the same checking purpose. We keep access decisions
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tied to where local law permits, and the policy remains available when you use a phone or desktop. If you stop using the account, retention depends on operational, security and legal needs described in the policy, not on a promise that every record disappears immediately.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.